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Saiku Cloud

Billing

Billing is the third tab of Account settings, and it’s where you control your subscription.

At the top sits your current plan — tier, subscription status, and next billing date. Below it, a full Compare plans matrix: every feature, row by row, across the three self-serve tiers, with Enterprise alongside for anyone who needs a custom contract, BYOK, or a private VPC.

TierPriceBuilt for
Starter$99/moSolo analysts trying Saiku Cloud out.
Team$499/moTeams of 3–25 sharing cubes and workbooks.
Business$1,500/moProduction-grade availability and compliance.
EnterpriseCustomRegulated industries, sovereign cloud, large volume.

Stripe runs the actual billing — Checkout, the Customer Portal, invoicing, the card vault. We hand off cleanly, so you get Stripe’s PCI-compliant payment flow and we never touch your card details.

Starting a trial

  1. Click Start free trial on the tier you want. Trials run for 14 days.
  2. You’re sent to Stripe Checkout.
  3. Confirm the details and start the trial.
  4. You land back on Billing, with the current-plan card now showing status trialing.

A countdown banner appears across the top of every dashboard page. It stays a calm blue while you have more than a week left, turns amber inside the final seven days, and goes red on the last day. It isn’t dismissible — a countdown you can hide isn’t doing its job.

Adding a payment method

Click Manage in Stripe Portal (or the Add payment method button on the trial banner) and you’re taken to Stripe’s hosted page. Add a card, set a default, you’re done. The card is charged automatically at trial end.

Managing an active subscription

The same Manage in Stripe Portal button is your entry to everything Stripe handles: change plan, update card, download invoices, cancel.

A few things worth knowing about the Portal:

  • Plan changes are prorated automatically. Upgrade and you pay the difference; downgrade and you get a credit toward the next period.
  • Cancellation defaults to cancel-at-period-end — you keep service until the period rolls. You can reverse the cancellation from the Portal at any time before the period ends.
  • Invoices are downloadable as PDFs and emailable on a schedule.

When a payment fails

Cards expire. Banks decline. It happens. When a renewal charge fails, Stripe starts an automatic 21-day retry window — your service stays up the whole time, but a persistent amber banner appears on every dashboard page asking you to update your payment method. Click the banner, update the card in the Portal, and the banner goes away on the next successful charge.

If every retry fails, Stripe cancels the subscription and your tenant drops back to the Starter surface — paid features switch off, and the banner stops (there’s no subscription left to fix). Nothing is deleted. Your schemas, cubes, connections and members are all exactly where you left them, and resubscribing from this page turns everything back on.

The “Billing is not configured” state

If you ever see this message on cloud.saiku.bi, it means something is wrong on our end — payment processing isn’t connected. You shouldn’t normally see it; if you do, ping support and we’ll sort it.