Skip to content
Saiku Cloud

Billing

Billing is where you control your subscription. The page renders one of two ways depending on where you stand: before you’ve picked a plan, it shows three tier cards with Start 14-day trial buttons; once you’re on a plan, it shows your current plan plus a Manage in Stripe Portal button for everything else.

Stripe runs the actual billing — Checkout, the Customer Portal, invoicing, card vault. We hand off cleanly so you get Stripe’s PCI-compliant payment UX without us touching your card details.

Starting a 14-day trial

  1. Click Start 14-day trial on the tier card you want.
  2. You’re sent to Stripe Checkout. No card required for the trial itself.
  3. Confirm your tenant name and contact email; click Start trial.
  4. You’re redirected back to the Billing page, now showing the new Current plan card with status trialing.

A blue countdown banner appears across the top of every dashboard page showing days remaining. It shifts to amber on day 7 and red on the last day to remind you to add a card before the trial ends.

Adding a payment method

Click Manage in Stripe Portal (or the Add payment method button on the trial banner) and you’re taken to Stripe’s hosted page. Add a card, set a default, you’re done. The card is charged automatically at trial end.

Managing an active subscription

The same Manage in Stripe Portal button is your entry to everything Stripe handles: change plan, update card, download invoices, cancel.

A few things worth knowing about the Portal:

  • Plan changes are prorated automatically. Upgrade and you pay the difference; downgrade and you get a credit toward the next period.
  • Cancellation defaults to cancel-at-period-end — you keep service until the period rolls. You can reverse the cancellation from the Portal at any time before the period ends.
  • Invoices are downloadable as PDFs and emailable on a schedule.

When a payment fails

Cards expire. Banks decline. It happens. When a renewal charge fails, Stripe starts an automatic 21-day retry window — your service stays up the whole time, but a persistent amber banner appears on every dashboard page asking you to update your payment method. Click the banner, update the card in the Portal, and the banner goes away on the next successful charge.

If all retries fail, the subscription cancels automatically and the banner stops showing (because there’s no subscription to fix). You can resubscribe from the Billing page; your schemas, cubes, and members are all still there.

The “Billing is not configured” state

If you ever see this message on cloud.saiku.bi, it means something is wrong on our end — payment processing isn’t connected. You shouldn’t normally see it; if you do, ping support and we’ll sort it.