Skip to content
Saiku Cloud

Account

Account is a quiet page most of the time. It shows your tenant slug, your tenant ID (the UUID — the one to quote if you raise a support ticket), and your current tier. The two cases where it becomes important: looking up the tenant ID when support asks for it, and exercising your right to delete the account.

Tenant identity

The summary card shows:

  • Slug — the URL-safe handle like acme-corp. Appears in the dashboard URL and as a label in audit log entries.
  • Tenant ID — the underlying UUID. Stable forever; this is the identifier to use in support tickets, never the slug.
  • Tier — your current plan; mirrors the Billing page.

Slugs are immutable in v1. If you need to change yours, email hello@saiku.bi and we’ll walk you through a manual migration.

Deleting your account

The Danger zone at the bottom is the self-serve route for permanent account deletion — useful for closing the account or exercising your GDPR Article 17 right to erasure.

The flow is two-stage with a 30-day grace window:

  1. Click Delete account. A confirmation dialog asks you to type your tenant slug.

  2. Confirm. Your tenant enters the grace window — access ends immediately for you and every other member, but no data is purged yet.

  3. You have 30 days to change your mind. Email hello@saiku.bi from an owner-tier email and we’ll flip the tenant back to active state. Your schemas, workbooks, connections, members — all restored.

  4. After 30 days, the purge runs. Every byte tied to your tenant is permanently removed — schemas, encrypted connection credentials, file uploads, workbooks, audit history, member accounts. There is no recovery after this point.

What’s not here yet

A few things people occasionally ask for that aren’t shipped in the self-serve UI:

  • Tenant rename. Manual via support.
  • Tenant transfer. Moving billing ownership between people in the same tenant; for now, do it via the Members page — promote the new owner, the old owner can keep their seat or be revoked.
  • Multi-tenant per user. Being a member of two separate tenants on the same Saiku Cloud login. Not in v1; year-two work.