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Saiku Cloud

Contact Support

We’re a small team and we read every message. The right channel depends on what you need.

Product support

For trouble using Saiku Cloud — connection failures, cube authoring questions, billing issues — email support@saiku.bi. Please include:

  • Your tenant ID — the UUID on Account → Tenant. Quote that rather than the slug; it’s unambiguous and it’s what we search on.
  • A short description of what you were doing.
  • The browser and the rough time-of-day so we can match against logs.
  • A screenshot if the issue is visual.

Trial customers and Starter get email support; Team adds priority routing; Business and Enterprise get a named contact.

Sales & evaluations

If you’re evaluating Saiku Cloud for a team and want a walkthrough, email sales@saiku.bi. We’re happy to demo any tier and quote custom pricing for Enterprise (single-tenant VPC, BYOK, PrivateLink).

Security disclosures

For security issues — vulnerability reports, suspected breach, credential exposure — email security@saiku.bi. We respond within one working day and keep all disclosures confidential until you agree they can be published.

Community

Saiku’s engine is open source, and development happens in the open at github.com/spiculedata/saiku — issues and discussions there are the right place for engine questions. (You may still find links to the older OSBI/saiku repository around the web; that’s the same project’s earlier home.)

For Cloud-specific discussion we currently centralise on direct email. A public forum is on the roadmap.