Skip to content
Saiku Cloud

Contact Support

We’re a small team and we read every message. The right channel depends on what you need.

Product support

For trouble using Saiku Cloud — connection failures, cube authoring questions, billing issues — email support@saiku.bi. Please include:

  • Your tenant name (visible at the top-left of the dashboard).
  • A short description of what you were doing.
  • The browser and the rough time-of-day so we can match against logs.
  • A screenshot if the issue is visual.

Trial customers and Starter get email support; Team adds priority routing; Business and Enterprise get a named contact.

Sales & evaluations

If you’re evaluating Saiku Cloud for a team and want a walkthrough, email sales@saiku.bi. We’re happy to demo any tier and quote custom pricing for Enterprise (single-tenant VPC, BYOK, PrivateLink).

Security disclosures

For security issues — vulnerability reports, suspected breach, credential exposure — email security@saiku.bi. We respond within one working day and keep all disclosures confidential until you agree they can be published.

Community

The Saiku open-source engine has an established community around the underlying github.com/OSBI/saiku project. For Cloud-specific discussion we currently centralise on direct email — a public forum is on the roadmap.