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Saiku Cloud

Account

Account settings gathers three things behind three tabs: Profile, Tenant and Billing. Most weeks you’ll never open it. The two moments it matters are looking up your tenant ID for a support ticket, and closing the account.

Profile

Your display name and the email you sign in with.

The name is yours to set — it’s how the dashboard addresses you and how you appear to teammates on Members. The email isn’t editable here, because it comes from whichever identity provider you signed in with; to change it, sign in with a different account.

If you’re authenticated with an API key rather than as a person, this tab will tell you there’s no profile to show. That’s correct rather than broken — a key has no human identity attached to it.

Tenant

Four values, all read-only:

  • Slug — the URL-safe handle, like acme-corp. Shows up in audit entries.
  • Tier — your current plan, mirroring Billing.
  • Connection — the engine connection serving your tenant.
  • Tenant ID — the UUID. This is what support will ask for. Quote it, not the slug: slugs are human-friendly and the UUID is unambiguous.

Slugs can’t be changed in the dashboard. If you need a different one — a rebrand, an acquisition — email hello@saiku.bi and we’ll handle the migration.

Deleting your tenant

Delete Tenant at the bottom of the Tenant tab is the self-serve route to permanent deletion, and the mechanism behind a GDPR Article 17 erasure request.

  1. Click Delete Tenant. A dialog explains what’s about to happen and asks you to type your tenant slug — deliberately awkward, because this shouldn’t be a mis-click.

  2. Click Request tenant deletion. Access is blocked immediately, for you and every other member. Nothing is purged yet.

  3. You have 30 days to change your mind. Email legal@saiku.bi within the window and we’ll restore the tenant — schemas, connections, members, the lot.

  4. After 30 days a background job hard-deletes every row across the control plane: schemas, encrypted warehouse credentials, uploaded files, audit history, API keys. There is no recovery past that point, by design and per our DPA.

  • Billing — the third tab; cancel without deleting.
  • Members — who else can sign in.
  • Tenant isolation — what deletion actually purges, and what isolation guarantees apply while you’re a customer.